20-Day Return Period
At Kozte, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items within 20 days from the date of delivery.
Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- Items must be in their original condition with tags attached.
- Items must not have been worn, washed, or altered in any way.
- Items must be returned in the original packaging.
Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Once you receive authorization, securely package the item(s) and include a copy of your order confirmation or packing slip.
- Ship the item(s) to the following address:Kozte Returns 1131 Pike Street San Diego, CA 92123 United States
Refund Process
Upon receiving your returned item(s) and verifying their eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or need further assistance regarding our return policy, please feel free to contact us at:
- Email: [email protected]
We appreciate your business and strive to provide a hassle-free return experience. Thank you for choosing Kozte!